I love using my Powerbeats; I even reviewed them to try and tell people how great they are. However a couple of weeks after posting that review the left earbud started being very weird, and I’m having a nightmare trying to get Apple to replace them.

In my journey so far I reported that they were faulty to them a few weeks ago, the support person guided me through factory resetting them, so I gave it a bit longer to see if things improved.

Nothing has changed, which has resulted in me sending the following statement to Apple yesterday, and I am still waiting for a response.

On June 8th 2019, I bought the Powerbeats pro and collected them June 11th 2019. I have discovered that the Powerbeats pro has the following problem: the left earbud is often unresponsive or has a flat battery despite being in the case.

The Consumer Rights Act makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality.

As you are in breach of contract, I am rejecting the Powerbeats Pro and request that you refund the sum paid to you of £219.95.

I also require you to confirm whether you will arrange for the item to be collected or will reimburse me for the cost of returning it.

I have a feeling they will still refuse to refund me, and claim I need to send them for repair. The grey areas in consumer rights make it, so most people would have given up by now, but I don’t feel as if a repair is an adequate solution given the fact this is so early in their life. The strange behaviour was first reported inside six weeks from purchase, so I don’t think a replacement is too much to ask.

What’s really strange is that they occasionally work absolutely fine, and are still a delight to use in those odd occasions, I’m just sick of doing the dance of putting them in the case and taking them back out in the hope that they work!